Privacy Policy

Last updated: 20 October 2026

This policy describes how Replynect ("we", "us") collects, uses, and shares information when you visit replynect.com or submit an enquiry through our contact form.

1. What data we collect

1.1 Contact form

When you submit the enquiry form on /contact/, we collect:

• Your name
• Your email address or WhatsApp number
• Your business description (optional)
• Your message (optional)
• A confirmation that you accepted this privacy policy
• Timestamp and approximate country (from Cloudflare request metadata)

We do not collect your IP address in our application logs.

1.2 Website analytics

We use Cloudflare Web Analytics, which is a privacy-first, cookie-free analytics tool. It collects:

• Page views and visit counts
• Approximate country of origin (country-level only)
• Browser type and device category
• Referrer URL

Cloudflare Web Analytics does not use cookies, does not fingerprint individual visitors, and does not share data with third-party advertising networks. No consent banner is required.

1.3 Live chat on our website, Telegram, WhatsApp and WeChat

Our website links to three chat channels. Telegram and WhatsApp links open the app; for WeChat we show our QR code and WeChat ID (the image is hosted on our own site). Our pages do not load any scripts from these services.

Our website also has a Live chat window. It loads only after you click “Live chat”, and it is served from our own customer-service server in Hong Kong (inbox.replynect.com). It stores a small identifier in your browser so the conversation continues if you come back.

• Website live chat and Telegram — answered first by an AI assistant; you can ask for a person at any time. Your messages (and, on Telegram, your Telegram name/username) are processed by our customer-service inbox (Chatwoot) and AI workflow (n8n + Dify) on our Hong Kong server, by Telegram for Telegram chats, and by the AI model provider (e.g. Anthropic, OpenAI). Do not send real customer data, identification numbers, passwords, or sensitive business information to the assistant.
• WhatsApp — currently answered by a person on our team. Your messages and your phone number are processed by WhatsApp (Meta). If we later connect WhatsApp to our AI assistant, we will update this page and label the channel accordingly.
• WeChat — AI + human replies: answered by our team together with our AI assistant. Your messages, WeChat name and profile are processed by WeChat (Tencent). Some replies in the conversation may be generated by our AI assistant, processed in the same way as the AI assistant above.

Replynect staff may read chat conversations in order to reply to you and to improve the assistant's answers.

1.4 Spam prevention (Turnstile)

The contact form uses Cloudflare Turnstile for spam prevention. Turnstile analyses browser signals to verify you are human without requiring a CAPTCHA. Cloudflare's privacy policy applies to this processing.

2. How we use your data

• To respond to your enquiry and schedule a demo call
• To understand how visitors use the website (aggregated analytics only)
• To reply to you on Telegram, WhatsApp or WeChat, and to improve the AI assistant (conversation review)
• To detect and prevent spam or abuse

We do not use your contact data for marketing unless you explicitly ask us to keep you updated.

3. Who processes your data

Processor	Purpose	Data location
Cloudflare	Website hosting, CDN, analytics, spam prevention	Global edge network
Replynect server (Hong Kong VPS)	Form submission processing and routing (n8n workflow)	Hong Kong
AI model provider (Anthropic / OpenAI)	Generating AI assistant replies (website live chat and Telegram)	United States
Replynect server (Hong Kong VPS)	Customer-service inbox (Chatwoot) and AI assistant workflow (n8n + Dify) for website live chat and Telegram	Hong Kong
Telegram	Delivering Telegram chat messages	Per Telegram's privacy policy
WhatsApp (Meta)	Delivering WhatsApp chat messages	Per WhatsApp's privacy policy
WeChat (Tencent)	Delivering WeChat chat messages	Per WeChat's privacy policy
Notification service (Telegram)	Internal alert when a form is submitted (name + contact only)	Varies

4. Data retention

• Contact form submissions: retained for up to 2 years, then deleted, unless you become a client (in which case contract-related records are kept per applicable law).
• Analytics data: aggregated, non-identifiable, retained by Cloudflare per their data retention policy.
• Website live chat and Telegram conversations: kept in our customer-service inbox for up to 12 months so our team can follow up on your enquiry, then deleted. You can ask us to delete them sooner.
• WhatsApp and WeChat conversations: kept in our WhatsApp Business / WeChat account for as long as needed to handle your enquiry; you can ask us to delete them.

5. Your rights

You may request access to, correction of, or deletion of your personal data at any time. To do so, email hello@replynect.com with the subject line "Data request". We will respond within 30 days.

If you are located in the European Economic Area, you have additional rights under GDPR, including the right to lodge a complaint with your local data protection authority.

6. Cookies

This website does not use tracking cookies. Cloudflare Web Analytics is cookie-free. Cloudflare Turnstile may set a functional cookie for spam prevention purposes — this does not require consent under most regulatory frameworks.

7. Children

This website is not directed at children under 16. We do not knowingly collect data from children.

8. Changes to this policy

We may update this policy when our data practices change. Material changes will be noted with an updated date at the top of this page.

9. Contact

For any privacy question or data request: hello@replynect.com